Privacy Policy
Introduction
Caledonian Maintenance Services Limited respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, contact us, request information, ask for a quotation or use our services.
For the purposes of UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018, the data controller is:
Caledonian Maintenance Services Limited
186 Garscube Road, Glasgow, G4 9RQ.
Telephone: 0141 445 7950
Email: info@celedonialmaintenace.co.uk
Information We May Collect
We may collect personal information when you contact us, complete a form on our website, request a quotation, make an enquiry, become a customer or otherwise communicate with us.
The information we may collect includes:
- Your name
- Your company or organisation name
- Your job title
- Your email address
- Your telephone number
- Your address or business address
- Details about your enquiry or service requirements
- Information relating to work we carry out for you
- Website usage information, where cookies or analytics tools are used
We only collect information that is relevant and necessary for the purpose it is being provided.
How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Provide quotations
- Arrange site visits or surveys
- Deliver cleaning, maintenance, pest control, grounds maintenance, drone survey or related services
- Manage customer relationships
- Process invoices and payments
- Keep business and service records
- Respond to complaints or service issues
- Improve our website, services and customer experience
- Meet legal, regulatory, insurance and accounting obligations
- Send relevant business communications where appropriate
We will not sell your personal information to third parties.
Lawful Basis for Processing
We only process personal information where we have a lawful basis for doing so.
Depending on the circumstances, we may rely on one or more of the following lawful bases:
Contract: where processing is necessary to provide a quotation, enter into a contract or deliver services.
Legal obligation: where we need to comply with legal, tax, accounting, health and safety or regulatory requirements.
Legitimate interests: where it is necessary for the running of our business, such as responding to enquiries, managing customer relationships, improving services and protecting our business interests.
Consent: where we ask for your permission, such as for certain types of marketing communication or optional cookies.
Sharing Your Information
We may share your personal information with trusted third parties where necessary to operate our business and provide our services.
This may include:
- IT and website support providers
- Email, hosting and cloud storage providers
- Payment processors, accountants and professional advisers
- Insurance providers
- Subcontractors or service partners, where required to deliver services
- Regulatory, legal or public authorities where required by law
Where we use third-party service providers, we expect them to protect your information and only use it for the agreed purpose.
How Long We Keep Your Information
We will only keep your personal information for as long as necessary for the purpose it was collected.
This may include keeping records for legal, tax, accounting, insurance, warranty, service history or dispute resolution purposes.
Where information is no longer required, we will securely delete it or anonymise it.
How We Protect Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include secure systems, restricted access, password protection, staff procedures and careful management of third-party service providers.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help it function properly, improve performance and understand how visitors use the site.
Some cookies may be essential for the website to work. Others, such as analytics or marketing cookies, may only be used with your consent where required.
You can usually manage or disable cookies through your browser settings. If a separate Cookie Policy or cookie consent tool is used on this website, it should be read alongside this Privacy Policy.
Marketing Communications
We may contact business customers or contacts with relevant information about our services where we believe there is a legitimate business interest, or where consent has been given.
You can opt out of receiving marketing communications at any time by contacting us using the details in this policy or by using any unsubscribe option provided.
Your Data Protection Rights
Under data protection law, you have rights in relation to your personal information.
These may include the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your personal information in certain circumstances
- Ask us to restrict how we use your information
- Object to certain types of processing
- Ask for your information to be transferred to another organisation, where applicable
- Withdraw consent where we rely on consent to process your information
Your rights may depend on the reason we are processing your personal information.
To exercise your rights, please contact us using the details below:
Email: info@celedonialmaintenace.co.uk
Telephone: 0141 445 7950
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection matters.
Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, website or legal obligations.
The latest version will be published on this page.
Last updated: June 2026